ViciBet Privacy Policy: How Your Information Moves through Our Services

This Privacy Policy explains how we collect, use, disclose, retain and protect information when you create an account, use casino or sportsbook products, make a payment, contact support, complete verification or set player-protection controls. It also explains the choices and rights available to you. This policy should be read with our Terms and Conditions and Cookie settings.

1. Information We Collect at Each Stage

1.1 Account creation

We collect identifying and contact data such as name, date of birth, residential address, country, email address, telephone number, username, password credentials and communication preferences. We record acceptance of relevant terms and age declarations.

1.2 Payments and account balances

We process deposit and withdrawal amounts, currency, payment method, timestamps, transaction references, payment status and limited payment identifiers. Card security data is handled by authorised payment systems; we do not ask you to send full card credentials through ordinary support email.

1.3 Verification and financial checks

We may process identity documents, proof of address, payment ownership, transaction history, source-of-funds or source-of-wealth evidence, and the result of sanctions, fraud or age checks. These records help us protect accounts and satisfy legal or contractual obligations.

1.4 Use of casino and sportsbook services

We record game rounds, stakes, wins, losses, accepted odds, bet selections, settlements, bonus activation, wagering progress, VIP level, coins, challenges, tournament participation, session data and safer-gambling controls. System records are used to resolve interrupted rounds, balance questions and disputes.

1.5 Device and technical information

We may collect IP address, device type, browser, operating system, language, time zone, login history, cookie identifiers and security events. This information supports authentication, localisation, performance measurement and misuse prevention.

2. Why We Use Personal Data

We process information where it is needed to perform our agreement with you, comply with legal duties, protect legitimate security and service interests, or act on consent where consent is the appropriate basis.

3. Cookies and Similar Technologies

Essential cookies maintain login state, security and account navigation. Preference cookies remember language, odds format and display choices. Analytics cookies help us understand performance and product use. Marketing technologies measure campaigns where you have made the relevant choice. You can manage non-essential categories through cookie settings; browser controls may also remove stored cookies, although removing essential session data can sign you out.

4. Who May Receive Information

We may share the minimum necessary information with payment processors, identity and age-verification providers, hosting and security vendors, game and sportsbook suppliers, customer-support systems, professional advisers, auditors and competent authorities. Providers receive data under contractual and security controls and may only use it for the instructed service or their own legal duties.

5. International Transfers

Some service providers may process information in another country. Where required, we use recognised transfer safeguards, contractual protections and security measures appropriate to the destination and data involved.

6. Retention and Deletion

We retain records for as long as needed to operate the account, settle transactions, manage disputes, apply self-exclusion, prevent fraud and meet legal, tax, accounting or anti-money-laundering requirements. Retention periods differ by record type. When retention is no longer justified, data is deleted, anonymised or securely isolated.

7. Security Measures

We use access controls, encryption in transit, monitoring, account authentication, vendor review, audit logging and incident procedures. You remain responsible for protecting your password, device and email account. Contact support promptly if you recognise a login, payment or profile change that you did not authorise.

8. Your Privacy Rights

Depending on the law that applies, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent for optional processing. We may need to verify your identity before acting. A deletion request does not override records that we must retain for security, legal, dispute or self-exclusion purposes.

To change promotional contact, use the link in the message, update account preferences or contact support. Service, security and transaction messages may still be sent when needed to operate your account.

9. Automated Risk Signals

Security and player-protection systems may flag unusual login, payment, gameplay or account patterns for review. A flag can lead to additional verification or a manual account check. Contact support if you want an explanation of a decision that materially affects your account, subject to fraud-prevention and legal limits.

10. Children and Age Controls

Our services are for adults who meet the legal gambling age. We perform age checks and do not knowingly maintain gambling accounts for minors. Parents and guardians should use device passwords, payment controls and filtering tools to reduce access by children.

11. Complaints and Contact

Send a privacy request to [email protected] with the subject “Privacy Request”. Explain the right you want to exercise and use the email connected to your account. We may ask for proportionate identification before disclosing or changing personal information. You may also contact the data-protection authority that applies in your place of residence.

We may update this policy when services, providers, legal requirements or processing practices change. The Last Updated date identifies the current text.