ViciBet Terms and Conditions for Accounts, Funds and Play

These Terms form the agreement governing access to our site, account creation, casino games, sportsbook bets, payments, promotions, verification, support and safer-gambling tools. By registering or continuing to use an account, you confirm that you understand and accept them. Promotion-specific and game-specific rules also apply where displayed.

1. Definitions and Priority of Rules

“Account” means the personal ViciBet profile registered to you. “Cash balance” means withdrawable real-money funds subject to checks. “Bonus balance” means promotional value governed by promotion terms. “KYC” means identity, age, address, payment and financial verification. “Transaction record” means our system record of a deposit, withdrawal, game round or sports bet.

If a promotion has special terms, those terms govern that promotion. Game rules govern the relevant game, and market rules govern the relevant sports bet. These Terms govern the wider account relationship.

2. Eligibility and Legal Age

You must be at least 18 and meet the legal gambling age and requirements that apply where you use the service. You are responsible for understanding applicable law. We may request age and identity evidence at registration, during account use or before a payment is released.

3. One Accurate Account per Player

Only one account may be held by the same person, household, address, telephone number, email address, payment method or shared network where the circumstances indicate common control. Registration details must be complete and accurate. Keep your password confidential, secure your email and device, and tell us promptly about an unauthorised login or profile change.

You may not transfer, sell, share or operate another person’s account. Funds must come from a payment method you are authorised to use.

4. Verification and Review

We may request government identification, proof of residential address, payment ownership, payment history, source of funds, source of wealth or other evidence proportionate to the account. Submit complete and readable documents within 30 days of request. Once a full response is received, standard document review is normally completed within 10 days, although complex checks may require further information.

Account functions or transactions may be held during required checks. False, altered or misleading documents are prohibited.

5. Deposits, Balances and Chargebacks

The cashier displays current currencies, routes and transaction limits. A deposit must be wagered at least once before withdrawal. In a month when a withdrawal is requested, the account must also meet the €20 equivalent wagering threshold stated in our rules. Low-wagering withdrawals may incur a 10% fee with a €0.50 minimum; card or bank transactions subject to low-wagering review may carry a 15% fee.

Do not initiate an unjustified chargeback. We may investigate reversed, disputed, duplicate or third-party payments and correct the balance where a transaction fails or is reversed.

6. Withdrawal Requests and VIP Limits

Use the cashier to request a withdrawal and complete any outstanding verification. We return funds through the deposit route where practical and permitted. The finance team reviews requests within three business days during Monday–Friday operating hours, 06:00–17:00 GMT. An account may hold no more than three pending withdrawals.

Currency equivalents and status-specific limits appear in the current Terms or cashier. VIP status is assessed using the preceding 90 days. Payment-provider processing begins after our internal approval and may add its own transfer time.

7. Bonuses and Promotional Funds

Activate a promotion through My Bonus before qualifying play where the offer requires activation. Only one promotion can be active at a time. Each offer can define a minimum deposit, wagering multiplier, eligible games, contribution rate, maximum stake, expiry, release ceiling and withdrawal effect.

The four-stage welcome package uses 50x wagering on deposit plus bonus and 40x on free-spin wins, with 10 days to complete a stage. The standard EUR maximum bonus bet is €100. A withdrawal request while the welcome offer is active ends further qualification under that package. Irregular play, duplicate claims, coordinated activity or attempts to manipulate wagering can lead to bonus cancellation and account review.

8. Casino Games and Technical Records

The result shown in our authoritative transaction record governs a completed round. If a connection drops, reopen the game and check game history before placing another stake. A malfunction, incorrect balance, duplicated settlement or supplier error may be investigated and corrected. Do not exploit a known fault or delayed update.

Random-number games, live-dealer games and jackpot products can have separate rules. Read the paytable, feature terms, bet range and jackpot conditions before play.

9. Sportsbook Bets

A sports bet is accepted only when it appears as confirmed in bet history. Odds, lines and market status can change before confirmation. Settlement follows the market rules, including treatment of postponements, overtime, dead heats, abandoned events and palpable pricing errors. Cash-out values can change and are governed by the figure confirmed at acceptance.

10. Prohibited Activity

Fraud, collusion, multi-accounting, account sale or sharing, false identification, payment abuse, chargeback abuse, automated betting tools, bonus manipulation, interference with systems and attempts to conceal account control are prohibited. We may suspend, restrict, close or investigate an account and withhold disputed transactions while applying these Terms and applicable obligations.

11. Safer Gambling and Account Controls

You can ask for deposit, loss, wager or session limits, reality checks, a cooling-off period, self-exclusion, marketing changes or account closure. A reduction can apply promptly; an increase or removal may include a delay or review. Self-exclusion cannot be reversed during the chosen period.

12. Complaints, Evidence and Resolution

Contact [email protected] with the account email, disputed date, amount, game or bet reference and a concise explanation. We first verify account security, then review transaction records and relevant product rules. Preserve screenshots and payment references. We will communicate the outcome or request additional evidence.

13. Intellectual Property, Third Parties and Liability

Site content, software, trademarks and interfaces are protected and may not be copied, manipulated or commercially exploited without permission. Third-party games, payments and links may have their own terms. Gambling involves financial risk; we do not guarantee winnings, uninterrupted service or a particular promotional outcome. Nothing in these Terms excludes liability that cannot lawfully be excluded.

14. Changes, Severability and Contact

We may update these Terms for legal, security, operational or product reasons. The Last Updated date identifies the current agreement. If one provision is unenforceable, the remaining provisions continue to apply. Questions about these Terms should be sent to [email protected].